Permanent Red LED on My Cloud

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

How do i fix a permanent Red LED on my Cloud. 4 or 40 sec reset does not work. Please help.

2

Which My Cloud do you own, a 1st or 2nd generation? Have you checked the User Manual?

https://support.wdc.com/product.aspx?ID=904&lang=en