I’ve bought myself my second WD Passport external hard drive, simply as I’ve never had any problems with my first device. My new passport is clearly a newer version, but I can’t set a password for my new device or even have my computer recognise it to the extent of running the WD programs. It recognises it is a WD product, but will not show up on WD Security, or let me choose which device password I wish to update.
When they are both plugged in at the same time, it thinks it is accessing the new device, when it’s actually confusing it for the old one. I will state that I’m not replacing the my old hard drive, it’s a second device.