My unit is a WD MyCloud 4TB connected to a Linksys EA7500 router.
I spent an hour on the phone with WD support and an hour with Linksys support and am no closer to an answer for my problem.
Problem:
My Win 7 PC cannot see WD MyCloud shared folders through Windows Explorer or Windows networking. I need to be able to do this to use backup software products.
Facts:
The Win 7 PC can use the MyCloud dashboard.
The Win 7 PC can see the shared folders using the WDMyCloud_win.exe app from the WD website (but this doesn’t help with using backup products).
The Win 7 PC can see the shared folders if I temporarily directly connect a LAN cable between the PC and the MyCloud (but I need it to work over the Linksys wireless router).
My Win 10 PC can see the MyCloud shared folders with no problems.
What’s been tried:
Restarting the MyCloud and the Linksys Router.
Resetting the MyCloud and the Linksys Router.
Disabling and Enabling the network connection.
Appreciate any help or suggestions. Thanks.
