Pb Playing a MP4 File


I’ve just bought a WD TV Live in  order to play my MP4 Files not supported by my DVD Player.

I’ve just received it , starting by upgrading firmwares to last version and putting my mp4 File on usb key.

When I try to play it, a message tell me that the format is not supported.

Reading the forum I try to rename the extension to m2ts but it didn’t work.

Could you please help me ?

Please find below the Mediainfo output for this file :

CompleteName : G:\m6_mafia-love-story_67472_170920101540.mp4
Format : Flash Video
FileSize/String : 661 MiB
Duration/String : 1h 38mn
OverallBitRate/String : 934 Kbps
Format : AVC
Format/Info : Advanced Video Codec
Format_Profile : Main@L3.1
Format_Settings_CABAC/String : Yes
Format_Settings_RefFrames/String : 5 frames
CodecID : 7
Duration/String : 1h 38mn
BitRate_Mode/String : Constant
BitRate_Nominal/String : 900 Kbps
Width/String : 720 pixels
Height/String : 404 pixels
DisplayAspectRatio/String : 16:9
FrameRate_Mode/String : Constant
FrameRate/String : 25.000 fps
Standard : PAL
ColorSpace : YUV
ChromaSubsampling : 4:2:0
BitDepth/String : 8 bits
ScanType/String : Progressive
Bits-(Pixel*Frame) : 0.124
Format : AAC
Format/Info : Advanced Audio Codec
Format_Profile : HE-AAC / LC
CodecID : 10
Duration/String : 1h 38mn
Channel(s)/String : 2 channels
ChannelPositions : Front: L R
SamplingRate/String : 48.0 KHz / 24.0 KHz
Compression_Mode/String : Lossy

Thanks for your help, and excuse me for my poor english.


Well my guess is that the file is not an MP4 but rather a Flash Video (i.e. FLV) and there is something about the file that the device does not like. The mediainfo says-

Format : Flash Video

Flash Video support on the the WDTV Live is only recent and not well documented.

Your best option would be to re-encode the file into an MP4 container, or some other format supported by the WDTV (e.g. MKV).

Search around this forum to discover your options for re-encoding files.

Thanks for your quick answer.

However I’m really a newbie.

I already tried before to convert the mp4 to Avi and never succeeded.

To solve my pb I bought this player.

And now I’m back to the start.

Could you please guide me a little on the good ways to reencode the file ?

Best Regards


As a start read through this-