Password Problems for 'My Passport Essential'

I’ve forgotten the password for my ‘My Passport Essential’. I want to get onto the hard drive so i can use it and don’t mind if i loose the documents on it. However i have tried updating it with firmwave to try and get reformat it and it hasnt worked. Neither has typing in the wrong password a number of types, as the option to reformat doesnt come up like it says on the website here:!

Help needed for a computer rookie!!

How do I do I reformat the whole hard drive when I’ve forgotten my password so i can use it again???

To get the option to reformat, smartware needs to be installed on the computer

otherwise that option will not show up.

Install Smartware and then type the wrong password, after 5 failed attempts it will give you the option to erase the drive