I’ve forgotten the password for my ‘My Passport Essential’. I want to get onto the hard drive so i can use it and don’t mind if i loose the documents on it. However i have tried updating it with firmwave to try and get reformat it and it hasnt worked. Neither has typing in the wrong password a number of types, as the option to reformat doesnt come up like it says on the website here: http://wdc.custhelp.com/app/answers/detail/a_id/3741!
Help needed for a computer rookie!!
How do I do I reformat the whole hard drive when I’ve forgotten my password so i can use it again???