Password Problems for 'My Passport Essential'

WD External Drives WD Portable Drives
1

I’ve forgotten the password for my ‘My Passport Essential’. I want to get onto the hard drive so i can use it and don’t mind if i loose the documents on it. However i have tried updating it with firmwave to try and get reformat it and it hasnt worked. Neither has typing in the wrong password a number of types, as the option to reformat doesnt come up like it says on the website here: http://wdc.custhelp.com/app/answers/detail/a_id/3741!

Help needed for a computer rookie!!

How do I do I reformat the whole hard drive when I’ve forgotten my password so i can use it again???

2

To get the option to reformat, smartware needs to be installed on the computer

otherwise that option will not show up.

Install Smartware and then type the wrong password, after 5 failed attempts it will give you the option to erase the drive