I have bought a 2T Passport this summer. I used it with the software included to backup my files.
The software allowed also to backup with other drives and to dropbox.
A few weeks ago, there was an update of your software, and now it’s not possible anymore to backup to other drivers and to dropbox.
It seems that I have to upgrade to the pro version for $29.
I have discovered there is a new model of the passport, the passport ultra, less expensive than the passport. With the new model, there is WD Smartware Pro.
And you ask to the owner of the previous model to pay $29 to have it !!
I don’t understand your policy. You consider your customers as dumbs ?