Passport Ultra will not allow me to set up a Backup Schedule

WD External Drives External Drives for PC
1

My apologies if this question has been asked a million times. I have installed the software for my Ultra. I try to set up a backup schedule. I select my device, I set the frequency, and select my files. I then select backup files and I get the message that no Backup schedule has been created. WTF is going on. I am thinking I made a poor selection for a backup product.

2

Hi @FrankieDog,

Please refer to the article to download Acronis backup for scheduled backup:

3

I downloaded the Acronis and now get the message no new WD hardware found. Can you help me? Please do not send me to the manual for Acronis as it does not address this particular issue.

Thanks in advance for your assistance.

FrankieDog

4

Hi @FrankieDog,

Please refer to the article Acronis Does Not See Drive in a USB Enclosure:
https://support-en.wd.com/app/answers/detail/a_id/30528

For more information, please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask