Passport software will not install

My desktop recognizes the drive but that is it. I can drag and drop to it but it will not back up my PC. I have already talked to support and they recomended trying it on another computer. It worked great on my laptop just like it should. Both systems are running XP. I have tried over and over to backup and setup from the original screen but it stops just after it gets to about 1 min. left on the install. It has to be my desktop but I can not figure it out why . Any suggestions?

You may need a power booster cable.  It’s possible that your pc is not putting out enough power through USB to power the drive.

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Where do Power Booster Cables come from?  I cannot believe we should need one to run this, however.

You can purchase them through our online store, or through customer service.

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