Passport not installed correctly

I didn’t install my passport correctly, need instructions to reinstall

See the correct subforum for your device:

This subforum discusses a completly diffent device, the singe bay single drive OSA5 My Cloud (NAS) which is not an external USB hard drive.

Make sure to post more information about your specific issue to help others understand exactly what your problem is. Include the computer operating system type and what the specific error message is.

More support for the WD My Passport can be found here: