The green light turns on on my passport but I cannot view the drive through any of the tools on my macbook pro.
I am taking the obvious step to resolve this by installing the latest Firmware. However, when I launch the firmware updater it fails - “WD Firmware Updater download failed. Check your internet connection, then run it again”. I know for sure my connection is fine - is there something wrong with the firmware updater?
Please help me, I am getting desperate and need to access the drive.