My WD Passport Elite 500G (WD500MLC-00) has been acting up recently. Today it stopped working totally!
I keep getting “USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and window does not recognize it. For assistance in this problem, click this message.”
When I click on that pop up, it shows up as “Unknown Device”.
The light on the passport did light up, but the Passport Elite drive was still not recognized by the PC.
I seems to imply the device is “missing driver”. Hence I went to the Western Digital website to download updated software for WD Passport.
I went through the “EssentialElite_FirmwareUpdater_v2.010(22.214.171.124).zip” and the “WDSmartWare_Software_Upgrader_for_Windows_126.96.36.199.zip”. Followed their 2-step process. It still does not work. It gave me the same error message.
I tried straighten up the USB cord, or hold both sides (connection to PC and the Passport) really firm. They did not work. (It worked before last week.)
I tried using another longer USB cable, this time the light on the Passport Elite did not even light up. You can hear the click-click sound from the Passport Elite, sounded like something was spinning.