Passport Disconnects with the slightest movement. HELPP!


#1

My new Passport (Silver 500GB) Arrived yesterday and finally found out to format it to the correct format for Mac (despite WD’s lack of assistance) 

I have a problem the USB is loose. And I mean REALLY loose. I plug it in and it either hangs on for dear life or just falls out again.

When it does stay in then moving it a millimeter or more disconnects it from my computer which as you can imagine is REALLY inconvenient if I am using it and have to move it out of the way of something (will happen often as I am a photography/media A Level student)

Is this happening to just me? Or is it the same with everyone?

HELP


#2

SOLUTION:

I had the same problem with 3 passport drives.

just click the link below to contact the WDC support, they will send you a replacemente cable for FREE.

WDC support

Hope it will be useful :slight_smile: