Out of sub region

WD Internal Drives Desktop & Mobile Drives
1

My WD Caviar stop working, the expirtion date is: 23/04/2013 but the Warranty Status indicate: OUT OF SUB REGION

so i can’t have a RMA#.  I don’t understand what that’s meen because it’s purchased in Canada. Can you explain to me ???.  Thank’s (I’m french poeple so excuse my poor english)

2

If you call tech support they should be able to help you with that.

http://support.wdc.com/contact/index.asp?lang=ls

3

Thank’s for answer, your link go to: CONTACT US page, next i click on EMAIL link, to go on: Service & Support page, after that  four link: 1-) I forgot my password, 2-) WD Support Portal, 3-) Frequently Asked Questions (FAQ), 4-) Continue to WD Support Portal. I tried all fourth and no link to e-mail a question to service and support. So i go round in circles :-(  Thank’s

S.A.   

4

Check the link below for the steps. 

http://community.wdc.com/t5/End-User-Reseller-Indirect/Portal-Tutorial-How-to-send-tech-support-E-mails/td-p/414522

1 Like
5

Thank’s

I’ll try it now  :slight_smile:

Regard’s

S.A.

6

can i ask what if my hard drive status is out of region and im here in the phillipines? where can i send my OUT of REGION hard disk drive with distro warranty ?