Other User

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Hi
My Cloud home is used by my partner and myself.i am the system administrator and cannot resolve a problem
On attempting to upload photos on My cloud she receives a message saying Drive off line and cannot upload photos.
I am able to use the system but can ot resolve this issue.
Any suggestions.
Thanks for your help
Neil

2

@NEIL_OLIVER Use the below link for more information and see if it helps.

https://support-en.wd.com/app/answers/detail/a_id/6804/kw/Sharing%20content%20on%20a%20My%20Cloud%20Home

3

We cannot find this on the device (I Pad) furthermore I am getting the same message on my I Phone. The only device which can access MY Cloud is my I Pad.
Thanks for your help and further assistance would be valued
Regards
Neil

4

@NEIL_OLIVER Have you already looked at the User Manual? Do you own a My Cloud Home or a WD My Cloud? You have posted in the My Cloud Home sub-forum.

5

Hi

Sorry I actually own WD Home Cloud didn’t realise I had posted on the wrong forum

6

@NEIL_OLIVER Sorry, I never heard of the Home Cloud. You can use the following links to find devices that WD sells.

http://learn.mycloud.com/

7

Hi it is actually My Cloud Home

8

@NEIL_OLIVER If you have already read through the User Manual and added your partner as a User then you may want to look at this too that comes from a search of the Knowledge Base.

https://support-en.wd.com/app/answers/detail/a_id/17720/kw/upload%20photos%20to%20My%20Cloud%20Home