Adding my workaround here in case anyone else is still looking for a way to download folders in bulk.
Totally agree with the above, and now with the ability to use the file explorer as before being discontinued this feature is more needed than ever.
I’ve added a workaround here:
Folder download on OS5 - My Cloud OS 5 Personal & Network Attached Storage / My Cloud - WD Community
It won’t let me post the same thing twice, so had to link.
Hope it helps until this feature is restored.
