I’ve uploaded numerous files of different file types to my MyCloud Mirror. When I go to view the files remotely (using mycloud.com on the latest version of Firefox) I see all of my pdfs, jpegs, MS word, excel and PowerPoint files. I do not see other file types (for example, my last year’s TurboTax files with .tax2019 suffix). Why is this and what can I do to see all of my files?
@geoff.lee normally Tax files have a .TXF extension which is supported by My Cloud OS 5.
- Did you have this same issue in on My Cloud OS 3?
- What other files and types are you not seeing in MyCloud.com?
- Do you have the same issue in Mobile app on Android or IOS?
- Are the non-viewable files located in a specific directory structure?
Here’s an example of a renamed .TXF file format