Older WD not working

WD External Drives External Drives for PC
1

I have an “old” Duo Option External USB hard drive…model DA-24B12.  This is what has happened…

My Dell XP computer crashed so I put it back to factory settings.  Now I am trying to reinstall the external device and the USB device is not recognized.  I also can’t seem to reinstall the program.  Any help is appreciated!!!  I only use this old computer for my embroidery sewing machine and have most of the patterns on the WD hard drive!!!

2

Did you upgrade to SP3 after restoring your PC? That may have some affect on things.

Joe

3

I checked and yes SP3 is installed…tried again this morning and the error message is still USB not recognized.  I can’t seem to find the software on the computer and when I try to install it…it goes to the repair/uninstall page…not a regular install page that it shows in the directions.  Any ideas?