Suddenly, after 5 years that I have the player, I have the same problem with the other colleagues. Some MKV files play fine, while some other do not play when selected. i.e the time bar shows as 00:00:00/00:00:00, and fails.
After the WD fails to play a file, it does not play any other file (that used to play before) unless I do a factory reset.
I reed in FAQ 4 (Playback Issues) H & I that firmware 1.03.49 solves the problem. But I have wd tv hd media player (generation 1), so I cannot download firmware 1.03.49. The last firmware I can download is 1.03.01 and I have downloaded it already but the problem is still here. What else can I do?
Thanks in advance.