Originally I tried downloading it via the dashboard but that didn’t work.
I just went to the link that you gave me and tried to download it from there. I have a WD My Cloud.
I am not exactly sure which Firmware I am currently using (whether it is 2.x or 04.x). I can not get to the Dashboard anymore for some reason. I used to get there via the Quick View, but that option is no longer available for some reason.
I downloaded both versions (the 2.x and 04.x) but both of them are odd file types that I was not able to open when I double clicked on them. (a .deb and a .bin file version).
Would you have additional suggestions for me? Thank you very much for your help.
You can find the firmware version on the Home page of the Dashboard under Firmware, or on the Dashboard > Settings > Firmware > Available Updates > Current Version.
You don’t “open” the deb or bin file, you extract the deb or bin file from the ZIP file then use the Dasbboard > Settings > Firmware > Manual Update > Firmware Image > Update from file, then select the extracted deb or bin file.
You cannot install the wrong version to the My Cloud, the upgrade process will fail indicating wrong firmware version.
This information is incredibly helpful. The only problem right now is, as I briefly mentioned earlier, I can not access my dashboard. So, it appears that the My Cloud is offline, but there is quality internet connection throughout my entire house right now. The Blue light is also on.
So I am confused about how to even start accessing it at this point.