Yesterday I tried to update on the Firmware. While it was updating, the dashboard said that the operation timed out.
I tried again to update the firmware but it kept coming back saying there was some kind of network error and to make sure that the network was fine.
All cables are properly plugged in and there is internet access. My computer is not on wifi, it is connected via ethernet.
There is always a blue light on the My Cloud.
I have restarted the My Cloud according to what is in the User Manual.
I have restarted my computer.
I can not access through the dashboard or through Quick View.
What types of suggestions would you have at this point?
Thank you very much for your time and help.