None of the software included on my brand new external HD is working - Windows 7

[Pete333]

I just bought the My passport ultra and the software included (all)  WD Drive Utilities,… is not working. I click and nothing happens, checking on the taskbar the program starts then the werfault starts and the program closes. I dont have any malware on my computer. I have the net framework 4 installed. Never had any issues with other software. I downloaded from the website to test and is the same result.

Any help??

[John012]

Did you uninstall the previous version of the software prior to installing the new one?

You can download the latest version from the link bellow:

http://support.wdc.com/product/download.asp?groupid=223&sid=171&lang=en