None of the software included on my brand new external HD is working - Windows 7

I just bought the My passport ultra and the software included (all)  WD Drive Utilities,… is not working. I click and nothing happens, checking on the taskbar the program starts then the werfault starts and the program closes. I dont have any malware on my computer. I have the net framework 4 installed. Never had any issues with other software. I downloaded from the website to test and is the same result.

Any help??

Did you uninstall the previous version of the software prior to installing the new one?

You can download the latest version from the link bellow: