I have opened 3 cases regarding problems with my new WD My Cloud 2TB NAS device and immediately after submitting the case I receive an email in which it states that they “attempt to respond within 1 working day”, IS THIS A JOKE???, OVER a week later and still no response.
I have been reading posts regarding this non existent customer service going back over 4 years, plenty of worthless apologies from what I assume to be a computer masquerading as a WD employee blaming this that and the other but NEVER admitting that they cannot handle the THOUSANDS of complaints.
WD make outstanding products only to be let down by the WORST customer and technical service departments that I have come across.
I can see myself returning my WD My Cloud device and exchanging it for a Seagate Central, at least Seagate TRY TO HELP and DO NOT IGNORE their customers.
I am also going to my Twitter and Facebook accounts to warn any future WD purchasers of the problems they will face if purchasing a WD product that they need help with.