Hi. Was hoping someone would be able to help me with a problem i’m having.
I bought a WD My Book Live Duo (6TB); the WD2go (both app and web) worked great, but I found the streaming performance a little sluggish due to my older Linksys E2000 router. I then bought a Linksys EA6500 router, which greatly improved the streaming.
However, after switching the routers, my WD2go (both app and web) access would not work. When I went into the “Remote Access” tab in the “WD Dashboard”, I discovered my connection status was “failed” (Error 31520). No matter what i did (dis-able/re-enable, rebuild WD2go server, push reset on back of MBLD, etc.), i could not get a “connected” connection status.
During the trouble shooting process, i hooked up my old router to the MBLD again, and it then had no problem getting a good connection status.
Its not the WD2go app on my devices, the app work perfectly whenever I hook back up the old E2000 router.
I’m not sure why it is doing this. Did the MBLD become set with the IP address of the E2000 router I originally hooked it up to? How can I change the MBLD to the IP of the new EA6500 router and get a good connection status for remote access? Or Is the MBLD connection process not compatable with the EA65000? Or any other ideas?
Thanks for any help.