No remote access but device online and config correct

Hi, it is not possible to access my device remotely outside my Wifi network. The device is online and working. Not in the MyCloud App on the iphone nor over the Desktop tool nor in another way. Please help, my configuration is correct! It worked until yesterday and then suddenly stopped.

Cheers

Hello,

Take a look a t this link. It is a great guide for troubleshooting remote connection. Hope it helps.

http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#M1130