I better begin at the beginning.
My WD ShareSpace has been working beautifully for some time, until today. I bought a Netgear EVA9100 Entertainer only to discover that the Entertainer cannot see the ShareSpace. A look through sonme forums and I discover that the WD Sharespace has a new Firmware upgrade that fixes this problem. Great I say, I’ll up date the firmware. When I go to update I get errors and no update occurs. I discover that the WD Discovery also has an update so I think I better update that first then do the firmware…
After updating the WD Discovery I log back in and try again the Firmware update, but to no avail, I discover the the guys at WD have pulled the firmware update as they are tweaking it. **bleep**, I will have to wait until then before I can use my Netgear Entertainer. But than something interesting happens.
The WD discovery no longer sees the ShareSpace, “No Network Devices were discovered…”
More reading of these forums and I try the following things…
I ring WD support, and after an hour on the phone I am told that I have to ring back between 8am-10am and ask for level 2 support as he can no longer help me (I am in Australia and he was in the Domenican Republic!)
Ping works fine and return positive responses
Click Network in Explorer shows the WD ShareSpace as present and installed, but no access can be given as the drive is not present??
When using Netscan (as recommended in a forum post) it also discovers that the WD ShareSpace is present, but again when selected I get an unable to connect error.
The router sees the WD Sharespace and the ports are all clear
McAfee also has the correct permissions and there are no problems there
All the lights are green, the router is working fine, it seems to be connected to the network as far as can be seen but no access, either through the web interface or through the WD Discovery.
I need some help, PLEASE. I have 3TB of data on the WD ShareSpace and I need access to it every day.
Thanks in Advance