No external acces and unable to make new accounts

Same here … posted here: http://community.wdc.com/t5/My-Book-Live/MBL-2T-AP1NC-remote-access-problems-setup-and-strange-error/td-p/477202

There isn’t any of user/PC firewall problem. I think is something else.

Could anyone knows if there is any possibility to access/configure another way than dashboard?

10x

However, try WD2go, i think it will work. the problem is when you try to access from WAN using a browser/ftp.