New User My Passport Ultra 2TB Backed up volume

WD External Drives WD Portable Drives
1

How do I change a backed up volume to retrieve files from My Passport Ultra and not the PC?

Thanks

2

Hello,

I’m not understanding your question clearly. Can you share more information about your case.

3

Hello,

Thank you for your reply. This is my first WD product. I am trying to retrieve my files. You have to choose a backed up volume to choose from, which I did. Then after I clicked on next I had to choose from two other options. The choices were not listed as pick from PC or Passport Ultra but worded differently. I forgot to save the screenshot. The arrow points toward the PC and not the Passport Ultra after the retrieval was completed. I wanted to retrieve the files from the Passport Ultra. How would I do that?

I ran into a new problem when I tried to “Safely Remove Hardware and Eject Media”. The first time I used the Passport Ultra I just saved my files and did not retrieve them (the hardware was removed safely and ejected.) When I tried to do the same this time, “Safely Remove Hardware and Eject Media”, I get the following message.

I have closed all of the programs I was using and then get this message:

I have no idea what program the device is still using.

This is only the second time I have used the Passport Ultra. I can’t turn off my PC until the Passport Ultra has been removed safely and ejected.

Thank you for helping.

4

Hi,
I am new also, just bought it yesterday. Had the same issue, but, just waited, and it sorted itself out. I still have no idea what program it is talking about… Would be curious to know. I am running windows 10, 64 GB.
Maybe something to do with Win10?
Thanks, CD

5

Hi,

Thanks CD. I am running windows 7. I am still waiting for it to sort itself out. I have a reboot that needs to be done for an update for a program that showed up this morning. I have postponed it. I don’t know how long I can keep postponing the reboot. If I haven’t been able to safely remove the Passport Ultra I don’t know what will happen to my data or what damage will be caused to the device should there be a power outage (had several power interruptions from a storm recently but it was before I started to retrieve my files) or if there is an auto reboot for an update.