why the drive should be FAT32? Elements is shipped as NTFS as far as I know.
I just had the very same issue: firmware 1.02.21, new Elements desktop 2TB ordered last week, but the drive is not recognized at all. On the WD TV Live, the USB led gives no sign, no flashing, nothing.
Just posted a support request to WD, but before they could reply, I have found another forum with the “solution”: downgrade to 1.01.17 (other versions may also work, not tested). This is exactly what I did then … and… wow, it has worked immediately.
The funny thing is: WD has answered, the WD TV Live does only support external drives up to 1.5TB. Not only WD did not tell it anywhere (or have you guys seen any official announcement of this), but it is obviously not true, as my 2TB Elements seems to work with firmware 1.01.17 just fine. After teaching WD about the above, they just replied, OK, your input has been forwarded to the developers - obviously they want to close the case as “solved”.
I am getting angry with customer service like this.
Any comments welcome.