New sa510 500gb ssd not being recognized by acronis

So I bought a new sa510. I was going to format and migrate one of my personal laptops to it for the speed of ssd over the slow hdd. Well I downloaded the acronis for wd and tried to migrate my info from my hdd to the ssd, but the acronis said it didnt recognize the ssd. I plugged up my one of my old hdd to get acronis to even open. Other forums were saying to use a service the website says in no longer available, and just to be clear I bought it brand new. Now tho when its connected it comes up as linux ssd, but it was brand new sealed in the package. Is there a solution to return the wd back to original format, so acronis can read it

Hi @camsupgrade1985 ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: