This is the first time I have tried my brand new Essential Passport. I had an Apple dealer/shop transfer old data from an older, failing external harddrive for me. They claimed all files except for two were fine. this is the driive I use with my windows desktop.
The light is coming on and the new hardware ‘sound’ recognizes it but it is not showing up anywhere. I have checked at the device manager and nothing. Went to Windows update and it recognzed it as well and I chose the update for Western Digital.
I can also select it from the Safely Remove Hardware window.
I have not dropped it or damaged it in any way. Nor have I plugged it in to anything other than my Windows desktop.
Any suggestions would be appreciated, thanks.