Hello all,
I bought a My Cloud Home 2 days ago. This connected to my router and hoped that it starts without problems, unfortunately without success.
So I enabled UPnP in the router, set up port forwarding etc…
The device is also displayed in the router and the LEDs on the back of the device are also green, which means there should be a network connection.
I can also access the debug logs with the browser. And have the device already reset several times, unfortunately without success. The device pulses slowly after startup but does not stop. When I unplug the network cable, the slow pulsing turns into a fast one. My guess is that maybe the firmware version is too old? Unfortunately I have not found a way to manually update the firmware.
I am now a little desperate, since I have tried everything from my point of view, maybe someone else has an idea? I also have some debug logs, but couldn´t upload them, as my account is freshly new, but i already check them and the only “interesting” thing for me is this:
E restsdk : {"corid":"rmo:skMeiU3dtGIgvARL4qNG","file":"monitor.go","fn":"Error","gitTime":1563996580,"githash":"d200f73","importPath":"vendor/stash.wdmv.wdc.com/midy/goshared/stat","line":686,"msgid":"error","trace":[{"importPath":"vendor/stash.wdmv.wdc.com/midy/goshared/clients/authclient/auth0","file":"auth0.go","fn":"(*Auth0Client).ClientGrantWithCustomClaims","line":590,"message":"vendor/stash.wdmv.wdc.com/midy/goshared/clientutil/clientutil.go:61 RespToError(), HTTP/1.1 401 \r\nTransfer-Encoding: chunked\r\nConnection: keep-alive\r\nContent-Type: application/json\r\nDate: Sat, 29 Jul 2023 15:52:51 GMT\r\nVary: Origin\r\nVary: Access-Control-Request-Method\r\nVary: Access-Control-Request-Headers\r\n\r\n7a\r\n{\"error\":\"invalid_token\",\"error_description\":\"Auth ClientID and Secret don't match for: p2HXUGM2gNj0v7ySLPTr91bWXQdaYGDF\"}\r\n0\r\n\r\n"},{"importPath":"vendor/stash.wdmv.wdc.com/midy/goshared/cache","file":"auth.go","fn":"(*Auth).Token","line":190},{"importPath":"internal/cloud/auth","file":"auth.go","fn":"(*CachingService).Token","line":167},{"importPath":"internal/cloud/device","file":"device.go","fn":"(*Service).Register","line":306},{"importPath":"internal/api","file":"api.go","fn":"(*API).register.func2","line":1680,"message":"00:00:c0:1e:b4:1a"},{"importPath":"internal/api","file":"api.go","fn":"(*API).register","line":1726}]}
and maybe this, but this looks normal for me…
2023-07-29T16:13:02.247Z 3847 3861 D com.wdc.kamino.ConfigService.Utils: Device ID : null
2023-07-29T16:13:07.250Z 3847 3861 D com.wdc.kamino.ConfigService.Utils: Response Code : 200
2023-07-29T16:13:07.250Z 3847 3861 D com.wdc.kamino.ConfigService.Utils: Response : {"idleTime":2384.884519578,"ready":false,"storage":{"capacity":1922681166480,"used":2362560512},"boot":{"type":"none","time":"2014-01-01T00:00:12.478693252Z"},"disk":{"mode":"single","status":"active"},"features":{"hwTranscoding":true,"usbPort":true,"bluetooth":false,"wifi":false,"ethernetPort":true,"multiDrive":false,"powerButton":false},"gitHash":"d200f73311453481c438d55af8f1e18d31a70d51"}
