NEW G-drive 4TB lights up but won't spin up

I bought the G-drive 4TB Thunderbolt 3 drive from Apple 4 days ago. I backed up my previous hard drive to it. I powered the drive on today and the light turns on but it won’t spin up. I have a job on it that I need to finish today. Any help will be much appreciated.

Solved: I replace the cable that came with the unit and that resolved the issue