Network Link down

I keep getting this error a lot! My drive is wired directly to the router, so it doesn’t have anything to do with turning my computer on or off, but I get it 2-3 times a week. It just started about 3-4 months ago, and I have had this drive for about a year. - first 6 months ran smooth, now, lots of errors… Any ideas?

@Kakieshack When this happens what are the LEDs on the front and back of your My Cloud doing? What is showing on the back of your router for the My Cloud connection and what router do you have? If both of these are working fine how is your computer connected wifi or wired?

Look at these results from a Knowledge Base search.

all the lights are fine, my computer is also hard wired to the same network router. both individually hardwired router. I can be working on my computer and that error message will pop up for the cloud, so I know it doesn’t matter if im using my computer or not.

@Kakieshack As you will read in the first result from the Knowledge Base you may need to clear the alerts in the Dashboard.

What do you have set up in the Dashboard for alerts?

Yes, I clear them all the time! :slight_smile: