Network connection problem

WD Legacy Products WD TV Live Streaming
1

Hello, I have a problem with network connection on WDTV Live Streaming (gen3). My WDTV doesn’t see my Wi-Fi Network. In options I can choose only one Wi-Fi network (in my case this is THOMSON-xxx-xxx). In my home I have 5-6 Wi-Fi Networks, but I see only one. If I’m using LAN connection - it works. My router - ZyXEL Keenetic Ultra. Can you solve this problem?

P.S Sorry for grammar mistakes, if there are.

2

Welcome to the Community.

Can you share the settings you are using with the other routers? Channel, network mode, and frequency?

3

2.4Ghz, Auto channel. 

4

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

5

Support service is not responding to me

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