WD Community

Netflix Unavailable?

I just updated my firmware (version 3.05.10) and Netflix no longer shows up in my Services.  Was streaming for this service discontinued?

Where are you located?

In the latest firmware it offers the service depending the area

you might adjust that by resetting

I’m in Manchester, New Hampshire.  I’ve reset to no avail.

Other users with this issue were able to fix with this steps :

  1. Rollback the firmware
  2. add netflix to favorites to show on main screen
  3. Update the firmware

This is just a workaround

If you don’t have any problems on the previous firmware you don’t have to update after you rollback

Hard reset a second time, followed by the newest firmware seemed to do the trick for me.

Thanks!

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.