I am having some very strange issues with my WD Players since I upgraded the Firmware to 2.08.13.
When I try and copy a file (mpeg 4, AVI, WMV) to the player (both wirelessly & hard wired), the following happens:
It copies almost to the end then I get the following error message:
“The operation can’t be completed because an unexpected error occurred (error code -51).” I am copying from a Mac. i can copy a small file over (like a new folder). I have 160GB of free space.
Then all the content disspears from my drive. it shows 0 files in the Video folder and I get the following message: “There is no media in the content file”. I have to power cycle the player to get the Video content back. So now I am unable to copy any new content on to the drive. I tried I rollling back to the previous firmware version: 2.07.17. This did not fix the issue.
WD sent me a new drive to copy my existing content on to. It took a day & a half using a 4GB thumbdrive (was the only was to get content off). Everything was working fine until I powered up my new drive again. Now that HD is gone - nowehere to be seen & all the content is lost (Error message: The previous content source is missing).
WD have been quite unhelpfull and obviously don’t know what the issue is. Now I have lost access to all my data as I can’t even use the thumbdrive anymore to get content off the old drives. All they have told me to do is try and recover the date using a professional company - and they all seem to want 4400 to $500! WD have no more ideas.
Any ideas would be greatly appreciated.