N900 open ports issue

#1

Hi. We have a N900 router. I am trying to open a port for a remote backup application. However following the directions provided by support is does not help.

https://support.wdc.com/knowledgebase/answer.aspx?ID=8628

It looks to be a simple process but the port is not open. The ISP modem is fully bridged, so there is no other firewall on it. Anyone else have this issue and if so how did you fix please? thank you.

#2

Hi jond,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.