I desperately need to recover the data on this external drive, any help please
Hi @vrsrinivas
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
It’s sad to hear about your issue, I suggest you first ensure that all connections are secure and try connecting the drive to another computer to see if it’s recognized. If the drive is detected, but you can’t access your files, consider using data recovery software, like Stellar Data Recovery Software, EaseUS or Disk Drill. You can first try their free edition, to know your recovery chance. If the drive shows signs of physical damage like unusual noises, it’s best to seek help from a professional data recovery service to avoid further damage
