Yeah, I think I royally screwed this up.
When I first got the Passport, things weren’t working properly. Switched out the chord fora different miniUSB, and things seemed to be more stable.
After a while, the information started to be inaccessible - so I transferred what I could off of there.
I formatted (I believe in FAT32), and the software reloaded - I guess this is expected.
The last time I formatted it, I am 95% sure I fomratted in FAT32, and everything is gone - it is barely being read by the XP computer, not showing up in XP, Vista, or Windows 7 “My computer” as a drive. The best I can get is some recognition on the manage, and only on Windows 7.
When I actually used the WD SmartWare (my friend suggested it may be a software problem), it prompts me to reformat the thing. Go right ahead, I have no files on it…it says “There has been an error erasing your drive”, and won’t continue after 2 seconds.
It then shows me the homescreen, and the drive shows up as locked. What am I doing wrong? How do I unlock it if:
I never locked it
I never put on a password
Its files are inaccessible
In the drive erase, it says
To erase the drive:
- If you do not see a prompt to provide your password, then either:
Click the drive image above the Drive is locked message on the Home tab to display the WD SmartWare drive unlock dialog.
Start the WD SmartWare Drive Unlock utility by either:
Using your computer’s file management utility to open either the WD Unlocker VCD or the WD SmartWare VCD, depending on the hardware configuration of your My Book or My Passport drive and double-clicking the Unlock.exe file
Clicking Start > My Computer and double-clicking the WD Unlocker VCD or the WD SmartWare VCD icon under Devices with Removable Storage "
Edit: I felt I should edit this and add whatever information I could…
1.) The amount of space it is supposed tohave is 500 Gigabytes. In several ases, it is reading 2 Terabytes. Why? (And if I figure out the trick, and it doesn’t compromise the drive, you better believe I’ll post it. If it is an error, this is just another symptom)
2.) When I right click on My computer, and go to manage, it shows me the space is simply unallocated, something to the tune of “you must initialize this drive for use”, and fails to initialize. On my XP computer, it doesn’t recognize it at all in Disk managae.
3.) It is recognized by the control panel as both a USB device, and as a disk drive
4.) I believe its original chord was wobbly, and may have led to electrical short. How can I determine this?