myClout ex2 ultra can write to, can read individual files, to copy entire folder fails

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

I was able to setup the nas and migrate data to it at decent speed - in the area of 60MBps.
At this moment I am able to access the files individualy, no problem. I even left the nas couple of days to digest new files… I was also able to perform backup on the external USB drive.

But - if I try to copy, move, delete a folder with more than 10 files to any of my computers… I get network error 0x8007003B and the operation has to be aborted.

There is no network issue or client OS issue as I was able to transfer the files to the wd nas from the same machine I have problems now. I am also able to use another NAS (a freenas box) with no problems at all (connected to the same switch).

2

Hello domajnko,

Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.

I also suggest you update the firmware of your router.

3

hi,

I already disabled the antivirus software. No change.

The router can not be the cause as I can normaly work with another NAS in
the same network, I was also able to dump the data to the WD NAS over the
network.

Any other idea what to do to get to the data?

thanx,

tomaž

4

Hello domajnko,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

https://support.wdc.com/support/case.aspx?lang=en