MyCloudEX2Ultra not showing as a drive

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

Hi all, I’m at my wits end! My CloudEX2Ultra drive is suddenly not showing on Windows 10 as a storage device on the network. When trying to access the dashboard I get “DNS_PROBE_FINISHED_NXDOMAIN” as an error.

I’ve tried a 4 and a 40 second reset, I’ve tried resetting my network, I’ve tried enabling SMB 1.0, enabling Netbios Over TCP/IP, enabled Network Discovery and File Sharing for Private Network and no matter what I try I can’t get it to show. I even tried replacing the ethernet cable with no joy either!

2

Hi @ffc2004,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask