MyCloudEX2Ultra 2 faulty drives after 2 month usage

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hello,

I bought a MyCloudEX2Ultra with 2x4TB and i use it now for ~8 weeks. But the lights on the outside switched to red and so i checked the status of my drives. Both S.M.A.R.T values were all deep in the red area and it seems both drives are in a bad condition.
The S.M.A.R.T values after 4 weeks of usage were fine. The 2Ultra has not been moved.

I mean i could replace the drives. But its all pretty new and it is really strange that both drives got way worse in such a short and same time.

I think this is a case for the support and replacement. Or is it some kind of softwarebug?

Thank you in advance

2

Were the NAS and the drives new?

3

Yes, or at least it seems like it, as everything was sealed as i would expect it.

4

So, warranty replacement?