This forum has been helpful in the past. MyCloud constantly goes off line or in to sleep mode. Have a 6TB MyCloud connected to a Verizon Fios Quantum Gateway G1100 (? Is this a router or a modem or what?). I have a DELL desktop running W10 although I purchased it with W7. Evertyhing is connected with E’net Cat6 cables.
The Cloud is constantly going off line or in to sleep mode. I have been on the fone and exchanging email with WD for several months now to include 6 fone calls and five hours and an hour remote in session this last Sat. They’ve had me turn off the sleep mode; we disconnected it from the GB switch and connected direct to the Gateway G1100; we replaced the ethernet Cat6 cable because they attributed the failures to that; I even disconnected ethernet from Dell and plugged Cloud direct, via e’net, to the DELL. In every case, after the Cloud is rebooted, it is visible in MS Explorer, I have access to files and have access to the Cloud dashboard on line. And the fone calls end. And then in every case, within 10-15 minutes of inactivity the Cloud goes silent, asleep, off line…essentially, not visible or functional.
WD now claims that there is something wrong with my network or router or router configuration. But wont provide possible configuration edits. And they have recommended that I take the Cloud to a friend’s or neighbors to test on their network. I bought it at MicroCenter and they won’t do that.
Any thoughts on how to keep MyCloud awake and active?