MyCloud fixed red light - recovery file

My Cloud Home - Personal Cloud Storage My Cloud Home
1

hi,

yesterday, after I moved a file between 2 folders, my My Cloud stopped to work.
the NAS got a red light and it is impossibile to restart.

currently, as suggested by the support, I removed the HDD WD red, I connected it via SATA cable to my Mac and I am trying extFs for Mac to recover the file but it is not able to access the HDD.

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image784×708 115 KB

Suggestions?

2

Using testdisk I receive a message of Permission denied

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image872×186 53.5 KB

3

If i go with Sudo I received an error 0:

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image882×188 56.9 KB

4

@alexdpu

  1. Front LED
    The front LED on My Cloud Home devices is a single color, white. It is either on, off
    or blinks with a certain rhythm to indicate a specific “System Condition”. A “System
    Condition” list is outlined below in Table 1.2.

See the User Manual for a My Cloud Home