MyCloud EX4 No showing correct capacity/Power LED is RED

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

I have an EX4 with (4) 4tb drives configured as raid 5. The newest replacement drive is a WD Red Plus which formatted fine and came online as it should and became part of the raid configuration. When I was browsing the other day, the information screen states 28.0 tbs free. there is only 16tb in the unit .
Any and all help is greatly appreciated, I have also noticed the power led is solid red, but all drives are blue .

Thanks,
Bob

2

Hi @bselff,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Yes, waiting for a reply, but no hurry, it is still formatting the drives, hopefully will be complete tomorrow am.

Bob

4

After reformatting the drives and resetting up shares and users it appears to have corrected the issue with the solid red power light. I am still concerned the LED reads 11.8t free space after I have restored almost 1tb. Windows shows the correct free space but the ex4 does not.