myCloud EX2 unreachable after SMB access through android client


first off, I was unable to find this topic, so sorry if this was discussed already.

My MyCloud EX2 works fine, until I access media over SMB through an older android tablet device (99% sure it’s that device). Visible symptoms are:

web interface (LAN) is down - ERR_CONNECTION_REFUSED
SMB shares are down
SSH is up

Trying to reboot the device through SSH:

01-16 16:39:18 UTC) built-in shell (ash)
Enter ‘help’ for a list of built-in commands.

root@MEDIA ~ # reboot now
killall: crond: no process killed
_sysfs_read_str: ‘/proc/sys/vm/block_dump’
sh: can’t kill pid 3659: No such process
str2ll: input string, tmp/.volume, is invalid
str2ll: tmp/.volume
sysinfod: full update begin…
sysinfod: disk connected: previous=0xffffffff, now=0x3
sysinfod: Disk1(sda) detected.
sysinfod: Disk2(sdc) detected.
str2ll: input string, EFAX|]ؾ2, is invalid
str2ll: EFAX|]ؾ2
str2ll: input string, smar]ؾ1, is invalid
str2ll: smar]ؾ1
sysinfod: inform: all drives status=Healthy.
sysinfod: Creating a new entry for md1.
sysinfod: Creating a new entry for md0.
str2ll: input string, | grep /mnt/HD/, is invalid
str2ll: | grep /mnt/HD/

The session ends with that, and the device will stay dead until I power it up again.

Your suggestions are welcome!

Hi @LutzH ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: