MyCloud EX2 Ultra "Fan Not Working" BUT

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

So…
this is a new as of 2020 unit.

on the dash board…

Notifications
Fan Not Working
The system fan is not working.
Visit the Help Center for support.
Wednesday, 2022 January 26, 4:51:33 Code:29

And In my email

Issued on: 01-26-2022 04:51:33 AM
Issued on: 01-26-2022 01:49:50 AM
Issued on: 01-26-2022 01:12:33 AM
Issued on: 01-25-2022 09:20:58 AM
Issued on: 01-25-2022 08:19:21 AM
Issued on: 01-25-2022 06:13:22 AM
Issued on: 01-25-2022 06:02:02 AM
Issued on: 01-25-2022 04:27:04 AM
Issued on: 01-25-2022 03:03:09 AM
Issued on: 01-25-2022 12:06:37 AM
Issued on: 01-21-2022 10:30:50 AM
Issued on: 01-21-2022 06:35:46 AM
Issued on: 01-21-2022 03:11:31 AM
Issued on: 01-20-2022 10:51:29 PM
Issued on: 01-20-2022 09:01:30 PM
Issued on: 01-20-2022 03:00:26 PM
Issued on: 01-20-2022 01:40:01 AM
Issued on: 01-20-2022 12:57:30 AM
Issued on: 01-19-2022 02:11:18 PM

etc. etc. etc. etc. etc. etc. etc. on and off since 2020.

Alert: Fan Not Working
The system fan is not working.
Visit the Help Center for support.
Device: Backup-Cold
Issued on: 01-26-2022 04:51:33 AM
Alert Code: 0029

BUT

Diagnostics
|System Temperature|Normal|
|Drive1 Temperature|49 °C|
|Drive2 Temperature|49 °C|
|Fan Speed|3370 RPM|
|Drive Status|Healthy|
|RAID Status|Healthy|

Disk Test Quick & Full

Self Test Results
|Disk1|Passed - Full disk test completed successfully.|
|Disk2|Passed - Full disk test completed successfully.|

System Test

|System Clock||√
|Drive1||√
|Drive2||√
|Memory||√
|System Temperature||√
|Fan|√

2

And
Issued on: 01-27-2022 07:07:00 AM
Issued on: 01-27-2022 03:06:18 AM
Issued on: 01-27-2022 02:09:55 AM
Issued on: 01-27-2022 12:04:29 AM
Issued on: 01-26-2022 11:06:42 PM

3

Go to your dashboard, settings, utilities, system reset (system only). See if that helps.

4

I think i did that last year but will but try again. edit: done, will see…

5

test with a led flashlight that had a dim setting and easy to tell if the fan is working amd it is a error on RPM data

Dim setting will strobe and easier to tell fan is moving