MyBookLiveDuo folders but no files

Hello, I recently got a new Windows 11 pro laptop. I can access the drive through File Explorer. When I navigate to the folders, all of the files are gone. If I access the drive on my apple macbook, all of the files are there. I assume it is a security issue with the new laptop. How can I get the files to show up on the new W11 laptop?

Hi @sundevilblt ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: