My external HDD MyBook Essential (product number WDBACW0010HBK-00, serial number WCAV5N601455)) is not recognised by my Windows 10 PC.
Power is ok and I replaced the USB cable as well, without success.
Having looked at others having the same kind of issues in the past:
- The HDD does not appear in Device Manager on Windows
- In the Disk Management, the disks do not appear neither.
I checked the drivers and they are ok as well.
Plugging the external HDD to another laptop with Windows 10 does not solve the issue.
Does anyone know what steps I should follow to get this resolved and get access to pictures stored on this HDD ?
Is this hardware MyBook Essential still supposed to be working on Windows 10 with the different features updates installed (version 21H1)?
Please help - Thanks
Please test the health of your drive using the Western Digital Drive utility:
I had tried this before posting my request, but as the HDD is not recognised on my Windows 10 system (not present in Device Manager, not present as a disk in Disk Management), the WD Drive Utilities does not find it neither.
If My Book Essential (product number WDBACW0010HBK-00) is supposed to be supported by Windows 10 (21H1), do you have an idea of what could be missing? I also checked the drivers and apparently they are all up to date.
Regarding hardware, I already tried by connecting the HDD on another laptop, changed the USB cable, but without success.
Thanks in advance for your advice
I appreciate that you have performed the troubleshooting steps.
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting:
Thanks for your reply. Yes, I opened a case before going to the community, but no reply yet.
Case reference is 220120-004894, opened on 20th January 2022.