I’ve been using WD Passport for last 8 years and I worked flawlessly. But since a week its either not getting detected or getting detected after I try to reconnect it numerous times to same USB port. When it connects I can hear the internal spindle motor moving. I have tried all methods including uninstalling driver, updating driver, enable/disabled USB setting within power management, disable USB power control setting within USB hub adapter properties, connect with new cable and connect to different ports as well as different systems. I just want to move data to a different drive and then format My Passport. Is there any way this can be achieved ?
Hi @d4rkhu3,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
