My WD HDD 2TB not connecting to computer and fan in HDD not working

WD External Drives WD Portable Drives
1

My WD HDD 2TB not connecting to computer and I see that fan in HDD not working, I want to recover my data How can i fix it?

Shiva

2

Hi @Shiva1,

Please refer to the KBA article: External Drive Not Detected by Windows or macOS Quick Assistant: Resolve USB Flash and External Drive Not Detected by Windows or macOS Guided Assist

Also, Please contact the WD Technical Support team for best assistance and troubleshooting:https://support-en.wd.com/app/ask